1. Introduction

Dr. Neha's Clinic ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (www.drneha.in) or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you book an appointment or contact us.
• Health Information: Medical history and health concerns you share during consultations or through our booking form.
• Usage Data: Information about how you use our website, including pages visited and time spent.
• Device Information: Browser type, IP address, and device identifiers for security and analytics purposes.

3. How We Use Your Information

We use your information to:

• Schedule and manage your appointments
• Provide medical consultations and follow-up care
• Send appointment reminders via email, SMS, or WhatsApp
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

4. Health Data Protection

We recognize that health information is particularly sensitive and requires additional protection. We implement appropriate security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Access Control: Health records are accessible only to authorized clinic staff directly involved in your care.
• Data Minimization: We collect only the information necessary to provide quality healthcare services.
• Retention: Patient records are retained as per applicable medical record retention guidelines in India.

Our data handling practices are designed to align with the Information Technology Act, 2000 and applicable data protection guidelines in India.

5. WhatsApp Communication

When you communicate with us via WhatsApp for appointment scheduling, follow-ups, or health queries:

• Messages are used solely for healthcare communication and appointment management.
• Your phone number is not shared with third parties for marketing purposes.
• WhatsApp communications are subject to WhatsApp's own privacy policy and end-to-end encryption.
• We maintain records of relevant health-related communications as part of your patient file.
• You may opt out of WhatsApp communications at any time by informing us.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., appointment scheduling, email services)
• Legal authorities when required by law

7. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

8. Your Rights

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.